Frequently Asked Questions
Where are you located?
Soul Plug is currently located at 5030 NE 2nd Ave Suite 406 Miami Florida 33137 and also you are free to order online!
Do you ship outside of Miami, FL?
Yes - we process and ship orders to everywhere in the United States, the United Kingdom, and to Canada.
How long will it take for my order to arrive?
Most orders are prepared for shipping within one (1) business day after your place it. When it has been boxed, and a label has been created for your tracking, you will receive an email confirmation with that information. We ship most orders via USPS priority mail. Domestic U.S. Customers typically receive their purchases within 1-3 business days. International customers usually receive their purchases within 7-10 business days.
Why was my order canceled?
There are several reasons for an order being canceled. We will contact you if your order cannot be fulfilled and provide you an explanation. Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.
What happens if my package is returned to Soul Plug?
If your order is returned to us, you will be refunded the original purchase price, minus the original shipping fee. For international orders, if your package is returned to us, you will be refunded the purchase price minus the original shipping charge as well as the return shipping charge assessed by our carrier.
What is your return policy?
We do not accept returns or exchanges; all sales are final. A good amount of our inventory is on consignment, meaning we sell items for many individual sellers/consignors. These consignors are paid out shortly after their item(s) sell. Because of this, we are firm on our return policy.
Are all the items you sell authentic?
Soul Plug sells only 100% authentic product. We guarantee all items are authentic. Authenticity cards and serial numbers may not always be included with your item if the designer has not supplied them. We do not accept fakes or counterfeits. We guarantee the authenticity of every item we sell, as we have in-house authentication specialists who inspect all product that is taken in and put up for sale.
When will you get more or an item that is sold out?
Restocks of styles and/or sizes depending on the availability within our network of sellers. We cannot predict when a shoe will be back in inventory or available in a specific size.
If an item says “worn” is it the same as in the picture?
We offer most worn items for sale in-store only. However, some of them will be available on the website (usually items that are $500 and greater). The picture on the website for these worn items are not of the actual shoe, but a stock image, taken here at Soul Plug, of a deadstock pair. Worn items are priced according to their condition. If you would like to request pictures of the actual worn pair for sale, you may send a request to email@example.com. Include the name, size, and price of the item.
Do you accept trades or size swaps?
A good amount of our inventory is on consignment, and we pay consignors shortly after items leave our store. Trades would have to be to be in heavy favor of the store, and we want you to get the most for your shoes. Because of this, we rarely do trades.
Does Soul Plug buy shoes outright?
We do “cash-out” for shoes for a reasonable negotiated price.
How do I become a consignor at Soul Plug?
Consignments mean we sell items for you, and we pay you as your items sell. Many local consignors bring their items to our store in person. Out-of-state and out-of-country consignors often ship their consigned items to us. If you are interested in consignment direct to the contact page and email us !
Who sets the prices?
Prices are negotiated based on what the shoes sell for at market value. We agree on a price with our consignors. We price items to move quickly.
When will I get paid for my consignment?
We issue checks in your name as your items sell. (So you don’t have to wait for an entire lot or parcel of shoes to sell to get paid if you consign multiple units). Checks are cut every Tuesday, for the prior week’s sales Sunday thru Saturday. When checks are prepared and ready for pickup, locals will receive a notification via Text Message. Out-of-State / Out-of-Country consignors receive their checks in the mail. If you are unable to make it to the shop, you may have someone else pick up your check for you, as the check is written to YOU and only YOU can cash it. Out-of-state / Out-of-Country consignors’ checks are mailed out.
Do I have to pay sales tax?
If you are purchasing online from outside of Florida, you are not subject to sales tax. You pay the list price for the item, plus shipping. If you are an international customer, you may be subject to additional fees, such as customs and duties, when your item arrives in your country. These fees are typically determined by your country’s receiving agencies.
I couldn’t find an answer to my question. How should I contact Soul Plug?
You have several ways to contact us. You can submit an inquiry thru our website’s contact form at https://soul-plug.com/pages/contact.
You may also send emails to firstname.lastname@example.org